New: Chrome Enterprise Recommended Program for Contact Centers

Google Chrome OS recently launched a new Chrome Enterprise Recommended (CER) program for contact centers. In partnership with Intelisys, Packet Fusion is a participating enablement partner, working with many of the top Contact Center as a Service (CCaaS) providers to ensure the best Chrome OS and CCaaS options for our customers. We will help you to evaluate Chrome OS devices, which can be instrumental in optimizing your contact center operations for faster deployment, enhanced security, demonstrably increased productivity, and more through the program.

Why Chrome Enterprise for CCaaS?

There are many reasons that today’s contact center leaders should consider adding Chrome OS devices, including:

1. Speed: Faster deployment for remote contact center agents, supervisors & admins. Chrome OS devices deploy 76% faster than Windows 10, and businesses can redeploy them 96% faster making dealing with high-turnover rates easier.
2. Security: IT leaders can rest easy knowing that whenever their employees log into their Chrome OS devices, all information is protected. In fact, there have been no reported ransomware attacks on a Chrome OS device, ever.
3. Productivity: Agents can save up to three (3) hours each week in downtime from updates that happen in the background, devices that don’t slow down over time, and a cloud-first approach to collaboration and work.

Safeguard Your Contact Center Business

Protect your organization from the growing threat of cybersecurity breaches, malware, and employee errors with built-in and proactive security features and benefits, including:

• Google Safe Browsing, which stops employees from navigating to malicious sites
• Executables can’t run on Chrome OS, providing built-in protection from malware
• Automatic and timely security updates for technology excellence assurance
• Built-in Titan C security chip, ensuring devices stay secure, user identity stays protected, and system integrity is maintained

High-Performance Chrome OS Devices for Agents

A wide range of fast, powerful clamshell/convertible Chromebook laptops, Chromeboxes, and Chromebases are designed to power agents with various work needs.

Easy to Deploy Cloud-first Chrome Enterprise Recommended Solutions 

Under the Chrome Enterprise Recommended program, we can help you easily deploy Chrome OS verified and optimized cloud-first contact center solutions across:

• Ticketing
• Customer Relationship Management (CRM)
• …and Learning Management Systems (LMS) – with AI embedded 

Integrate with Your Existing Virtual Desktop Infrastructure (VDI)

Access your existing contact center infrastructure through virtualization on Chrome OS through

leading VDI providers such as Citrix, VMware, and many more.

Optimized to Work with Chromebook Accessories

Chrome OS compatible headsets, monitors, mice, keyboards, webcams, headsets, and more are available from dozens of trusted leading partners.

Contact Us to Explore Chrome OS for CCaaS 

Can we schedule some time to discuss your contact center technology and productivity to see if we can help and whether Chrome OS can play a key role? Contact us to get started.