With 30 years of experience as tech advisors to the world’s biggest brands, we’ve created a process for evaluating, comparing, and purchasing technology solutions. We provide a process for sourcing technology – all under one roof.
Looking for Better Phone Support?
Packet Fusion is the premier phone support partner with 15 certified phone engineers on staff and a dedicated Client Services team ready to serve you. We’ve been the #1 Mitel / ShoreTel Partner of the Year and support more than 420 Mitel / ShoreTel customers nationwide. Let us optimize your ShoreTel/Mitel system.
Are you a ShoreTel/Mitel MiVoice Connect customer? There are important updates that impact you. Take a look at what’s changed and explore options tailored to MiVoice Connect customers.
Why You Need an IT Advisor
We rely on advisors to help navigate trends and unknowns. You can’t always be an expert, especially in the ever-evolving world of cloud technology. That’s where Packet Fusion steps in to guide your company to better technology solutions.
Looking for the right IT solutions for your business? Packet Fusion’s comprehensive technology advisory model empowers organizations to find their way, make informed decisions, and steer toward success.
Complete Your Complimentary Assessment
Take a moment to fill out our simple online questionnaire to help us understand your objectives, requirements, and goals. This helps us improve your business as quickly and efficiently as possible.
For those who prefer a more tailored experience, feel free to reach out to us directly today.
Technology Advisors Focused On Results
As an IT Advisory Firm, our mission is to find the right technology for each unique project by identifying the most suitable vendors available. By leveraging our expertise, we expedite decision-making processes by offering transparent and succinct information on over 250 participating technology solutions.
The Packet Fusion Advantage
In today’s fast-paced business environment, digital transformation has become a necessity for organizations to remain relevant and competitive. Packet Fusion simplifies the purchasing process and empowers you to make informed decisions that align with your business objectives.
Work with seasoned advisors who have successfully guided over 250+ clients in transforming their technology stack through meticulously evaluating more than 1,000 solutions and vendor providers over the past three years.
Do more with less. Our team of cloud experts does the hard work on behalf of your team, dedicating over 10,000 person-hours to technology analysis, evaluation, documentation, vendor sourcing, implementation, and ongoing optimization.
We provide the breadth and depth of technology expertise and ongoing advice in several different environments over many years, adding constant value to the business and your bottom line.
Technology contracts can be complex, especially when dealing with multiple vendors and services. Packet Fusion is the liaison between you and the provider, negotiating prices, SLAs, and services, resulting in the best price without surprises.
Thoughts From Clients
Excellent customer service, Packet Fusion team!
Very helpful, efficient, and great customer service!!
Great customer service and technical expertise, your engineers should be commended for their technical know-how.
“Recently, one of our schools experienced a catastrophic outage Due to the timeline we were under with school starting, we needed the our systems up and working. Several members of the Packet Fusion team did a spectacular job in displaying customer service, technical knowledge, and professionalism.
“Thanks again for your team’s excellent response times! It has been a pretty difficult project, to say the least. Thanks again to your team for being there for us during the tech crunch times.”
“I just want to send a quick note to acknowledge the professionalism and commitment to customer success from your team. Thank you for fostering a great team.”
Your statement of requirements is superior to anything we previously explored. From the start of our exploration through go-live, we have been impressed with your process to get us to the cloud. Thanks for the guidance from your exceptional team.
Your team’s work on documenting and extracting the data from our current service provider has been outstanding. You put the information together in a simple easy to understand Excel file. We are glad we placed this job in your capable hands.
Moving parts of our operations to the cloud was a significant step for us, particularly given our limited familiarity with technical fields. Your team’s involvement went above and beyond our expectations. Throughout the entire process, Packet Fusion demonstrated an unwavering commitment to monitor each step meticulously. Your proactive stance in identifying potential challenges and preemptively addressing them was instrumental in averting potential issues before they could escalate. The thoroughness and precision with which Packet Fusion approached the migration were evident from the outset. Your team’s ability to foresee potential roadblocks and promptly make necessary corrections was nothing short of remarkable. As a result, the transition was remarkably smooth, causing minimal disruption to our operations.
Yep! I would recommend the Packet Fusion to anyone who asks.
PacketFusion had to step in to save the day with a vendor we were using and they were fantastic. Thank you team.
Absolutely, I would be happy to talk to anyone about Packet Fusion. Always appreciate all the help you guys give us.
Experience was great…Packet Fusion always provides excellent service and knowledge around nearly any IT solution.
The responsiveness of the Packet Fusion support teams and having local staff for on-site support is great.
We moved all of our telephony support services over to Packet Fusion from various vendors mainly because of the wonderful service we received from your original support offering to us (ShoreTel).
Excellent knowledge of competing phone systems. Great coordination with our company to facilitate intelligent decision making. And terrific support throughout the transition to the new system and follow-on support.