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IT Trends, News & Updates

AI Communications for Local Government

April 10, 2026

The Network Refresh Is Due. Should You Actually Do It?

September 9, 2026

Zoom workplace

How AI Is Changing Customer Conversations — and the IT Stack Behind Them

September 9, 2026

From AI to Execution: 5 Priorities for Modern Communications and CX

April 11, 2026

riordon zoom case study

UCaaS for Education Case Study: Archbishop Riordan High School

March 15, 2025

2025 Women's History Month

Celebrating the Women of Packet Fusion: Bold, Brilliant, and Unstoppable

April 5, 2025

Reasons Why Cloud Projects Fail & How to Make Them Succeed

Avoiding Cloud Migration Pitfalls:
Why Projects Fail and How to Succeed

March 12, 2025

Tech Strategist and MSPs working together

What is a Tech Strategist, and How Do They Differ from an MSP?

February 4, 2025

Packet Fusion Tech Review

Solution Case Study: Packet Fusion’s Advisory Services for Grundy County’s Backup Solution

July 31, 2024

Enhance-Cybersecurity---Packet-Fusion

Easy Steps to Evaluate and Enhance Security Readiness

July 12, 2023

UCaaS-+-CCaaS-Support---Packet-Fusion---Technology-Advisors

Packet Fusion 4 Pillars of Mitel/ShoreTel Support

October 30, 2023

Business-Internet---Packet-Fusion

Stop Overpaying on Carrier and Internet Fees

September 27, 2023

Examine-Your-Security-Maturity-Packet-Fusion

Examine Your Security Maturity

July 18, 2022

What’s-Your-Customer-Experience-Maturity--Find-Out-Now-Packet-Fusion

What’s Your Customer Experience Maturity? Find Out Now.

July 20, 2022

Mitel-Hardware-Planned-Price-Adjustments-Packet-fusion

Mitel Hardware Planned Price Adjustments – Coming 4/15/2022

March 25, 2022

Esentire---Packet-Fusion-Support

eSentire – Managed Security Services

February 21, 2023

Mitel-Doubles-Down-on-Owning-the-Premise-PBX-Market-Packet-Fusion

Mitel Doubles Down on Owning the Premise PBX Market

February 27, 2023

your-next-technology-decision-packetfusion

Why your next technology decision has a 70% chance of failing (and how to prevent that from happening!)

May 31, 2023

How-to-Comply-with-Ray-Baums-Act-with-Mitel-MiVoice-Connect

How to Comply with Ray Baum’s Act with Mitel MiVoice Connect

September 8, 2022

Alternatives-to-Prem+PBX---Packet-Fusion

Alternatives to Prem/PBX

December 7, 2022

Tech-Talk--Mitel-Mobility-Flash-Deprecation

Tech Talk: Mitel Mobility Flash Deprecation

December 17, 2020

Tech-Talk--How-to-use-SSL-certificates-to-authenticate-your-business-phones-part-I

Tech Talk: How to use SSL certificates to authenticate your business phones, Part I

May 6, 2020

Tech-Talk--How-to-use-SSL-certificates-to-authenticate-your-business-phones-part-2

Tech Talk: How to use SSL certificates to authenticate your business phones, Part 2

May 6, 2020

Tech-Talk--How-to-use-SSL-certificates-to-authenticate-your-business-phones-part-3

Tech Talk: How to use SSL certificates to authenticate your business phones, Part 3

June 4, 2020

Tech-Talk--Mitel-Connect-Client-User-Training

Tech Talk: Mitel Connect Client User Training

May 6, 2020

Tech-Talk--5-Things-About-Mitel's-Agent-Interaction-Center

Tech Talk: 5 Things About Mitel’s Agent Interaction Center

March 3, 2020

Tech-Talk--Call-Center-Software-Hunt-Group-and-Work-Group-Admin-Training

Tech Talk: Call Center Software, Hunt Group and Work Group Admin Training

May 29, 2020

Alert--Genesys-PureConnect-End-of-Life-and-What-You-Can-Do-About-It-Packet-Fusion

Alert: Genesys PureConnect End of Life and What You Can Do About It

October 24, 2022

Zoom-Contact-Center-Helps-to-Elevate-CX-Packet-Fusion

Zoom Contact Center Helps to Elevate CX

October 21, 2022

Mitel-Cloud-Services-Changes---Packet-fusion

Mitel Cloud Services Changes and Price Increases Coming Soon

October 10, 2022

Mitel-Voice-Connect---Packet-fusion

Mitel MiVoice Connect Release 19.3: Everything You Need to Know

October 10, 2022

Employee-Satisfaction-Is-the-Best-Way-to-Get-Customer-Satisfaction-Packet-Fusion

Employee Satisfaction Is the Best Way to Get Customer Satisfaction

June 27, 2022

Security-Partner-Spotlight--Thrive-Packet-Fusion

Security Partner Spotlight: Thrive

May 27, 2022

We-know-Mitel---If-You-Have-MiVoice-Connect,-It's-Time-for-a-Change-Packet-Fusion

We know Mitel – If You Have MiVoice Connect, It’s Time for a Change

May 27, 2022

8×8-and-Genesys-Announce-New-Integration-Packet-Fusion

8×8 and Genesys Announce New Integration

May 27, 2022

Genesys-Pureconnect---PacketFusion

Genesys PureConnect End of Life – Important Information

May 27, 2022

New--Chrome-Enterprise-Recommended-Program-for-Contact-Centers-Packet-Fusion

New: Chrome Enterprise Recommended Program for Contact Centers

May 27, 2022

NICE--The-Transformational-Role-of-AI-in-the-Contact-Center-Packet-Fusion

NICE: The Transformational Role of AI in the Contact Center

March 24, 2022

Contact-Center-Pipeline-Article-by-Matt-Pingatore-Packet-Fusion

Contact Center Pipeline Article by Matt Pingatore

January 12, 2022

Topaz-Hotel-Services---Packet-Fusion

Topaz Reservations Moves Contact Center to the Cloud with Help from Packet Fusion

October 26, 2021

September 2023

Stop Overpaying on Carrier and Internet Fees

September 27, 2023

July 2023

Easy Steps to Evaluate and Enhance Security Readiness

July 12, 2023

June 2023

Why You Need an IT Advisor

January 4, 2024

May 2023

Why your next technology decision has a 70% chance of failing (and how to prevent that from happening!)

May 31, 2023

Packet Fusion interviews Mitel’s CEO about their new direction

May 25, 2023

February 2023

Mitel Doubles Down on Owning the Premise PBX Market

February 27, 2023

eSentire – Managed Security Services

February 21, 2023

Introducing Our Client Success Offering

February 21, 2023

December 2022

Alternatives to Prem/PBX

December 7, 2022

October 2022

Alert: Genesys PureConnect End of Life and What You Can Do About It

October 24, 2022

Zoom Contact Center Helps to Elevate CX

October 21, 2022

Mitel Cloud Services Changes and Price Increases Coming Soon

October 10, 2022

Mitel MiVoice Connect Release 19.3: Everything You Need to Know

October 10, 2022

September 2022

How to Comply with Ray Baum’s Act with Mitel MiVoice Connect

September 8, 2022

July 2022

What’s Your Customer Experience Maturity? Find Out Now.

July 20, 2022

Examine Your Security Maturity

July 18, 2022

June 2022

Employee Satisfaction Is the Best Way to Get Customer Satisfaction

June 27, 2022

May 2022

Security Partner Spotlight: Thrive

May 27, 2022

We know Mitel – If You Have MiVoice Connect, It’s Time for a Change

May 27, 2022

8×8 and Genesys Announce New Integration

May 27, 2022

Genesys PureConnect End of Life – Important Information

May 27, 2022

New: Chrome Enterprise Recommended Program for Contact Centers

May 27, 2022

March 2022

Mitel Hardware Planned Price Adjustments – Coming 4/15/2022

March 25, 2022

RingCentral Spotlights Packet Fusion Partnership

March 24, 2022

NICE: The Transformational Role of AI in the Contact Center

March 24, 2022

Zoom’s New CCaaS Solution

March 24, 2022

Alex Stanich Promoted to Vice President of Sales for Packet Fusion

March 24, 2022

January 2022

Contact Center Pipeline Article by Matt Pingatore

January 12, 2022

October 2021

Topaz Reservations Moves Contact Center to the Cloud with Help from Packet Fusion

October 26, 2021

dots-in-motion---packet-fusion

Let’s talk about your support needs and see how Packet Fusion can assist you. Call 925-701-2009 or complete the form below.