Generative AI and Automation

The synergy of artificial intelligence and systems automation is redefining the landscape of customer service. Leveraging AI-driven support streamlines communication by creating valuable time and cost savings. With Packet Fusion, you’ll not only operate more efficiently but also gain sharper insights from your customer interactions.

Generative AI & Automation - Packet Fusion

Elevated Customer Support

How do you elevate customer support to new heights of efficiency and effectiveness?

Generative AI and Automation work together to optimize customer experience and automate low-impact, repetitive tasks, freeing your team to focus on complex issues that elevate the customer experience. Don’t negatively affect your STAT scores by overwhelming your support team. Equip them to succeed.

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Benefits of AI and Automation for Your Business

Insights from Customer Interactions

Get a comprehensive view of your business by monitoring 100% of your customer interactions across various channels. This enables you to identify new opportunities and potential risks, so you can act accordingly.

Empower Your Frontline Staff

Equip your customer service agents and sales representatives with real-time guidance and specialized training. Use automated workflows to optimize efficiency and individual performance.

Influence Business-Wide Results

Establish a link between customer feedback and significant business choices, affecting areas like product development, marketing, and beyond.

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Client Reviews - Packet Fusion - Cloud Quote

Thoughts From Clients

Excellent customer service, Packet Fusion team!

San Jose McEnery Convention Center

Very helpful, efficient, and great customer service!!

West Valley Staffing Group

Great customer service and technical expertise, your engineers should be commended for their technical know-how.

Relypsa

Great Support!

City of Laguna Hills

“Recently, one of our schools experienced a catastrophic outage Due to the timeline we were under with school starting, we needed the our systems up and working. Several members of the Packet Fusion team did a spectacular job in displaying customer service, technical knowledge, and professionalism.

Placer Union High School District

“Thanks again for your team’s excellent response times! It has been a pretty difficult project, to say the least. Thanks again to your team for being there for us during the tech crunch times.”

Victor Valley Transit Authority

“I just want to send a quick note to acknowledge the professionalism and commitment to customer success from your team. Thank you for fostering a great team.”

Trident

Your statement of requirements is superior to anything we previously explored. From the start of our exploration through go-live, we have been impressed with your process to get us to the cloud. Thanks for the guidance from your exceptional team.

SEIU (Service Employees International Union)

Your team’s work on documenting and extracting the data from our current service provider has been outstanding. You put the information together in a simple easy to understand Excel file. We are glad we placed this job in your capable hands.

Temecula Valley Cardiology Medical Group

Moving parts of our operations to the cloud was a significant step for us, particularly given our limited familiarity with technical fields. Your team’s involvement went above and beyond our expectations. Throughout the entire process, Packet Fusion demonstrated an unwavering commitment to monitor each step meticulously. Your proactive stance in identifying potential challenges and preemptively addressing them was instrumental in averting potential issues before they could escalate. The thoroughness and precision with which Packet Fusion approached the migration were evident from the outset. Your team’s ability to foresee potential roadblocks and promptly make necessary corrections was nothing short of remarkable. As a result, the transition was remarkably smooth, causing minimal disruption to our operations.

Self Help for the Elderly

Yep! I would recommend the Packet Fusion to anyone who asks.

Carson Tahoe

PacketFusion had to step in to save the day with a vendor we were using and they were fantastic. Thank you team.

City of Brawley

Absolutely, I would be happy to talk to anyone about Packet Fusion. Always appreciate all the help you guys give us.

Konocti USD

Experience was great…Packet Fusion always provides excellent service and knowledge around nearly any IT solution.

St. Ignatius Prepatory

The responsiveness of the Packet Fusion support teams and having local staff for on-site support is great.

Heritage Bank

We moved all of our telephony support services over to Packet Fusion from various vendors mainly because of the wonderful service we received from your original support offering to us (ShoreTel).

Omnicell

Excellent knowledge of competing phone systems. Great coordination with our company to facilitate intelligent decision making. And terrific support throughout the transition to the new system and follow-on support.

Topaz

Let’s talk about your challenges, options, and pricing. Call 925-701-2020 or complete the form below.