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Expert Support

A dependable partner is essential for your business operations, particularly in communication. Packet Fusion, a Mitel Global Partner Platinum Certified partner, supports 420 Mitel/ShoreTel customers and employs 15 Certified Mitel Engineers to assist you. Packet Fusion is a trusted advisor who can quickly troubleshoot issues and restore your system’s functionality.

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Our Mitel / ShoreTel capabilities include:

Managed support that can be accessed remotely or on site

Comprehensive Mitel/Shoretel training programs for your staff

Random and planned system health checks / these are 100% complementary and ensure your Mitel/Shoretel system is properly optimized

Support inclusive of all aspects of your systems including Mitel/ShoreTel SIP phone, Mitel/ShoreTel VoIP systems, Mitel/ShoreTel conference bridge, Mitel/ShoreTel hosted PBX, Mitel/ShoreTel IP PBX, Mitel/ShoreTel softphone, Mitel/ShoreTel communicator, and more.

Valuable one-on-one time with our management team and our engineers

Assistance in integrating the correct components for your business needs

How We Approach Support

We believe in tailoring our services to fit your needs, not the other way around. We aren’t tied down to any vendor, meaning we won’t force your unique challenges into a predefined mold. Instead, we adapt and prioritize your specific requirements.

At Packet Fusion, we leverage a four-pillar strategy to provide you with exceptional Mitel/ShoreTel phone support.

Around The Clock Support
Our team is here for you – 24/7/365

Immediate Assistance
Live Answer Support Queue 7am-5pm PST

Dedicated After-Hour & Holiday Support
Staffed with Advanced Certified Engineering and Escalation Management versatile in addressing various solutions and infrastructure needs

Continuous, proactive monitoring
for both Mitel Alerts & Windows Events

Scheduled configuration backups

Up-to-date software release information

Secure methods for remote access

Complimentary upgrades
both software and labor

Complimentary software bug fixes and patches when applicable

Migration services available
based on time and materials

A dedicated upgrade team
featuring both a Project Manager & Engineer

A track record of over 100 upgrades annually

Prompt replacement for all hardware

Option to include phones in the warranty

Stocked inventory for same-day replacements when needed

Client Reviews - Packet Fusion - Cloud Quote

Thoughts From Clients

Request a Consultation

Advancements in the field of business tech require an industry-leading support partner. Packet Fusion is the solution you need to keep your technology running at an optimal level. We excel at identifying, implementing, and supporting the most innovative enterprise solutions available.

Contact us today to discuss your risk-free, no obligation program that supports your current communication needs as well as your future opportunities.

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UCaaS / CCaaS

The key elements to business excellence are preparation and understanding. Our insightful questionnaire will help you and us to understand your needs more clearly. This allows us to engage you with the most efficient response to your communications needs. Ready to upgrade your communication systems?

Take our questionnaire today and let’s take your business to the next level together!

Nationwide Support

Expertise you can rely on

We offer support 24 hours a day, 7 days a week where, when, and how you need it. Contact us today to learn more about Packet Fusion and just what makes us the best, most responsive communications company available.

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Contact Us

Let’s talk about your support needs and see how Packet Fusion can assist you. Call 925-701-2020 or complete the form below.

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