Experience Mitel /
Always having a reliable partner is crucial to your business operations, especially communication. Packet Fusion has been the #1 Mitel / ShoreTel Partner for 8 out of 10 years. We support 420 Mitel / ShoreTel customers and have 15 Certified Mitel Engineers on staff to serve you. Packet Fusion is a trusted advisor that can troubleshoot your problem and get your system back up and operational in no time.
Our Mitel / ShoreTel capabilities include:
How We Approach Support
We believe in tailoring our services to fit your needs, not the other way around. We aren’t tied down to any vendor, meaning we won’t force your unique challenges into a predefined mold. Instead, we adapt and prioritize your specific requirements.
At Packet Fusion, we leverage a four-pillar strategy to provide you with exceptional Mitel/ShoreTel phone support.
Around The Clock Support
Our team is here for you – 24/7/365
Live Answer Support Queue 7am-5pm PST
Dedicated After-Hour & Holiday Support
Staffed with Advanced Certified Engineering and Escalation Management versatile in addressing various solutions and infrastructure needs.
Continuous, proactive monitoring
for both Mitel Alerts & Windows Events
Scheduled configuration backups
Up-to-date software release information
Secure methods for remote access
both software and labor
Complimentary software bug fixes and patches when applicable.
Migration services available
based on time and materials
A dedicated upgrade team
featuring both a Project Manager & Engineer
A track record of over 100 upgrades annually
Prompt replacement for all hardware
Option to include phones in the warranty
Stocked inventory for same-day replacements when needed
Thoughts From Clients
Excellent customer service, Packet Fusion team!
Very helpful, efficient, and great customer service!!
Great customer service and technical expertise, your engineers should be commended for their technical know-how.
“Recently, one of our schools experienced a catastrophic outage Due to the timeline we were under with school starting, we needed the our systems up and working. Several members of the Packet Fusion team did a spectacular job in displaying customer service, technical knowledge, and professionalism.
“Thanks again for your team’s excellent response times! It has been a pretty difficult project, to say the least. Thanks again to your team for being there for us during the tech crunch times.”
“I just want to send a quick note to acknowledge the professionalism and commitment to customer success from your team. Thank you for fostering a great team.”
Your statement of requirements is superior to anything we previously explored. From the start of our exploration through go-live, we have been impressed with your process to get us to the cloud. Thanks for the guidance from your exceptional team.
Your team’s work on documenting and extracting the data from our current service provider has been outstanding. You put the information together in a simple easy to understand Excel file. We are glad we placed this job in your capable hands.
Moving parts of our operations to the cloud was a significant step for us, particularly given our limited familiarity with technical fields. Your team’s involvement went above and beyond our expectations. Throughout the entire process, Packet Fusion demonstrated an unwavering commitment to monitor each step meticulously. Your proactive stance in identifying potential challenges and preemptively addressing them was instrumental in averting potential issues before they could escalate. The thoroughness and precision with which Packet Fusion approached the migration were evident from the outset. Your team’s ability to foresee potential roadblocks and promptly make necessary corrections was nothing short of remarkable. As a result, the transition was remarkably smooth, causing minimal disruption to our operations.
Yep! I would recommend the Packet Fusion to anyone who asks.
PacketFusion had to step in to save the day with a vendor we were using and they were fantastic. Thank you team.
Absolutely, I would be happy to talk to anyone about Packet Fusion. Always appreciate all the help you guys give us.
Experience was great…Packet Fusion always provides excellent service and knowledge around nearly any IT solution.
The responsiveness of the Packet Fusion support teams and having local staff for on-site support is great.
We moved all of our telephony support services over to Packet Fusion from various vendors mainly because of the wonderful service we received from your original support offering to us (ShoreTel).
Excellent knowledge of competing phone systems. Great coordination with our company to facilitate intelligent decision making. And terrific support throughout the transition to the new system and follow-on support.
Request a Consultation
Advancements in the field of business tech require an industry-leading support partner. Packet Fusion is the solution you need to keep your technology running at an optimal level. We excel at identifying, implementing, and supporting the most innovative enterprise solutions available.
Contact us today to discuss your risk-free, no obligation program that supports your current communication needs as well as your future opportunities.
UCaaS / CCaaS
The key elements to business excellence are preparation and understanding. Our insightful questionnaire will help you and us to understand your needs more clearly. This allows us to engage you with the most efficient response to your communications needs. Ready to upgrade your communication systems?
Take our questionnaire today and let’s take your business to the next level together!
Expertise you can rely on
We offer support 24 hours a day, 7 days a week where, when, and how you need it. Contact us today to learn more about Packet Fusion and just what makes us the best, most responsive communications company available.