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Mitel / ShoreTel Support

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At Packet Fusion, our unwavering dedication to outstanding Mitel/ShoreTel support has earned us the esteemed Mitel Partner of the Year award eight times out of ten.

Packet Fusion, a Mitel Global Partner Platinum Badge support provider, serves 420 Mitel/ShoreTel customers with a dedicated team of 15 Certified Mitel Engineers. Packet Fusion is a trusted advisor who can quickly troubleshoot issues and restore your system’s functionality.

We Know Mitel / ShoreTel

Packet Fusion currently supports 400+ Mitel Connect Premise customers. We recently doubled down our efforts to support MiVoice Connect. With 15 certified Mitel engineers, we are the premier support vendor of Mitel in the country.

We supported many household names on their Mitel Platform:  Yelp, Twitter, LinkedIn, Splunk, Robert Half International, Synaptics, etc. If you’re ready to make the switch, give us a call. Packet Fusion is the Mitel partner you can trust.

  • #1 Mitel Partner 8 out of the last ten years
  • Platinum Certified in the Mitel Global Partner Program, Mitel’s highest designation.
  • Assigned Customer Success Manager day one
  • All customers get Proactive Monitoring: Alarms, Back Ups and Configurations
  • 24/7/365 Support
  • Access to our Customer Experience team
  • Quarterly Business Reviews: Support Metrics, Digital Roadmaps, Mitel Roadmaps, etc.
  • Access to our Trusted Advisors: Mapping and fulfilling your Digital Roadmap
Mitel MiVoice Connect End of life


Mitel recently moved up its End-of-Development & Design for ShoreTel & Mitel MiVoice Connect users from 2029 to 2025, announcing no additional OS updates, patches, or security updates after December 31, 2025. MiVoice Connect will be supported in a maintenance-only mode through Dec 2029.

Get the latest updates here. 

ShoreTel/Mitel MiVoice Connect Support Options

Option 1: Stay on MiVoice Connect & Let Packet Fusion Support Your System

If you still need to get a couple more years out of your Mitel Connect system, Packet Fusion is here for you and fully committed to providing superior service on the Mitel Connect System. We have a process that ensures you will get the right vendor and the right price point to fit your budget.

Option 2: Explore Migration to the Cloud

Exploring unified communications (UCaaS) and contact center (CCaaS) platforms that consolidate technology across phone messaging and meetings is worthwhile. No one is more experienced in connecting you to the right enterprise communication solution than Packet Fusion.

How We Approach Mitel/ShoreTel Support

Around The Clock Support
Our team is here for you – 24/7/365

Immediate Assistance
Live Answer Support Queue 7am-5pm PST

Dedicated After-Hour & Holiday Support
Staffed with Advanced Certified Engineering and Escalation Management versatile in addressing various solutions and infrastructure needs

  • Continuous, proactive monitoring for both Mitel Alerts & Windows Events
  • Scheduled configuration backups
  • Up-to-date software release information
  • Secure methods for remote access
  • Complimentary upgrades, both software and labor
  • Complimentary software bug fix patches when applicable
  • Migration services are available based on time and materials
  • A dedicated upgrade team featuring both a Project Manager & Engineer
  • A track record of over 100 upgrades annually
  • Prompt replacement for all hardware
  • Option to include phones in the warranty
  • Stocked inventory for same-day replacements when needed

Advisory Boards and Certifications

Certification is not just a testament to one’s skill set and expertise—it’s a hallmark of professionalism. Packet Fusion is committed to continuous learning and assures a level of proficiency and dedication proving our ability to bring our clients the highest level of consultative services.

Considering a Move to the Cloud?

We could list countless reasons to consider the cloud, but we suggest partnering with an expert UCaaS implementor, who offers a dedicated team of advisors to help you evaluate vendor options, compare pricing, negotiate contracts, and select the best UCaaS solution for your current and future needs.


Ready for Better Support?

Let’s talk about your support challenges, options, and pricing. Fill out the form below to get started.

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