CloudConnect

Experience Tech Deployment & Support Done Right

Don’t fall into the service gap. Get the expert deployment, proactive support and ongoing optimization you need to turn your cloud communications and collaboration platform into your business advantage.

Get CloudConnect from Packet Fusion

Let’s Talk

Learn More

The Cloud Workspace Service Gap Is Real

Make no mistake. The professional services gap for cloud communications and collaboration solutions is very real.

Cloud communications service providers want to provide software and have partners handle hardware procurement, installation and support.

Tech brokers don’t offer implementation or day two support.

Deployments drag on, integrations stall and critical milestones slip.

Users struggle to adapt, adoption lags behind and productivity suffers.

The business impact? Wasted time, internal costs, downtime and a cloud workplace solution that works against you instead of for you.

The Solution

CloudConnect from Packet Fusion

CloudConnect closes the cloud workspace service gap with two professional services programs that cover the entire cloud communications and collaboration lifecycle seamlessly.

CloudCare

Proactive, ongoing support and optimization to keep your Zoom Workplace or RingCentral platform running smoothly and delivering business value every day.

CloudPro

Expert-led deployment of any Unified Communications as a Service (UCaaS) or Contact Center as a Service (CCaaS) platform so it’s up and running the right way.

Together, CloudPro and CloudCare ensure your cloud workspace solution isn’t just installed — it’s supported, optimized and working to your business advantage.

How CloudConnect Works

CloudConnect isn’t a one-time service — it’s a complete lifecycle based on our proven tech advisory process that’s designed to keep your cloud workspace platform delivering value from launch through long-term success.

a repeating cycle depicting the success of the cloudconnect framework

The Complete Cloud Success Package

CloudConnect includes two complementary programs that work together, ensuring your cloud workspace platform is deployed the right way, supported every day and continually optimized for business value.

Choose from:

CloudPro for assistance in deploying your preferred UCaaS and CCaaS platform.

CloudPro full-service implementations and CloudCare ongoing support for Zoom or RingCentral platforms.

Packet Fusion is a top partner for Zoom & RingCentral success

CloudPro Implementation

Any UCaaS or CCaaS Solution

Zoom & RingCentral Platforms

Advocacy

We coach your team through the implementation of any UCaaS and CCaaS solution.

Zoom & RingCentral Platforms

Full Implementation

We create and execute the game plan for you for RingCentral or Zoom.

Integration Expertise

Connect third-party apps and systems seamlessly.

Dedicated Team

Our project managers and engineers act as an extension of your IT staff.

Discovery & Design

Plan and configure for efficient rollouts.

User Acceptance Testing

Validate setup and performance before launch.

CloudCare Support

RingCentral & Zoom Platforms

Moves, Adds and Changes (MACs)

Make routine updates during business hours (7a.m.–5p.m. PST).

After-Hours Support

Get 30 minutes included, then pay reduced rates.

SLA Guarantees

Rely on 4-hour standard response or 30-minute emergency support.

Advanced Tasks

Save with preferred pricing on call flows, setups and integrations.

Portal Access

Track tickets, updates and support history in one place.

Escalation Management

Resolve issues faster with manufacturer direct support when needed.

Quarterly Optimization Reviews

Improve adoption and performance with proactive reviews and coaching.

Strategic Guidance

Plan ahead with adoption, renewals and technology roadmaps.

client reviews - packet fusion - cloud quote

Our Customers Count on CloudConnect

CloudConnect is more than professional services — it’s proof of partnership. Our business customers trust us for expert deployment, proactive support and ongoing optimization that keep their cloud workspaces working for their businesses.

“Packet Fusion’s support during our migration from Shoretel/Mitel to RingCentral was exceptional. Their meticulous preparation through weekly meetings leading up to the port date ensured a flawless implementation with zero issues. Our team here at Lathrop Construction Associates, Inc. was thrilled with the results and highly satisfied with Packet Fusion’s expertise and commitment.”

— Russ Martellaro, Vice President, Lathrop Construction Associates, Inc.

WHY PACKET FUSION?

WHY PARTNER WITH PACKET FUSION FOR CLOUDCONNECT

The difference between failure and success with cloud communications and collaboration isn’t only the platform — it’s also the partner. Partner with Packet Fusion for proven expertise at every stage of the cloud journey – from needs assessment, vendor selection and contract negotiation to CloudConnect implementation, support and optimization.

Count on Packet Fusion for:

Deep Experience

We have 20+ years of successful communications deployments across enterprises, education and government.

Trusted Partnerships

We’re Platinum partners with both Zoom and RingCentral due to our expertise with the platforms and their implementation, integration and support.

Proven Implementation Success

From discovery to deployment, our teams have delivered rollouts for hundreds of UCaaS and CCaaS customers.

Ongoing Partnership

Our customer success practice was built to stay engaged after go-live, helping clients optimize, adopt and evolve their solutions.

Core Value: Do the Right Thing

Our culture is about going above and beyond, even when it’s outside the contract, to earn your business and loyalty.

Ready to optimize your business technology?

Why lose business value in the service gap?

Turn your cloud workspace platform into a business advantage with CloudConnect from Packet Fusion.