At Packet Fusion, we have years of expertise implementing and supporting business customers who use Genesys cloud contact center software platform as well as Genesys on-premise solutions. In our experience, we have found that there are two key elements to getting the most out of your customer care solution: metrics and training.
How We Approach Genesys Support
Your Genesys contact center software gathers critical business data that you can use to improve customer service. To do that properly, you need to be able to turn that data into actionable insights.
Packet Fusion offers a range of training options that guide you through the availability of Genesys reporting tools. Our training teaches you how to interpret metrics, so you can make more informed strategic business and support decisions for your company. This includes:
- • Customized Curriculum
- • CSR Team Training
- • Workforce Management
- • Webinars
Why Packet Fusion for Genesys Support?
Customer Care You Can Count On
The search for your business contact center has led you here. Contact us for the tools, technical support and service you need to maximize your investment. Packet Fusion has the experience to make sure you maximize your Genesys system.
Hear From our Clients
It was clear from the start that Packet Fusion had a deep expertise with Genesys contact centers. In our very first meeting with them, they focused on what we were trying to accomplish, and only then did they make their recommendations. Also, Genesys was very transparent with their technology, so by the second meeting I knew exactly what we were getting. I never imagined in a million years that I would turn it on and have zero problems..
– CTO and Co-Owner, Mike Baas. Candela Corp