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Contact Center Solutions – Los Angeles

Los Angeles Cloud Contact Center Solutions

Our contact center experts can help you implement the right solution for you—we’ve been a leading provider of contact center solutions to businesses in Los Angeles for 20 years.

Your contact center solution is just as important as having well-trained customer service representatives (CSRs). Improving key performance indicators is easier when you put the right tools in the hands of CSRs, supervisors, and managers. Making the right strategic technology decision is central to assessing your agents’ KPIs as well as the overall health of your Los Angeles call center.

Packet Fusion is the leading Los Angeles Contact Center Solution Provider

Whether you want to improve call routing or increase your company’s channels of communication, Packet Fusion can help you select the best technology for your needs.

Our goal is to empower you to serve your clients. Our team becomes a part of your team, and our goals are your goals—to make your customers happy. We are able to do this through three key capabilities that go beyond merely helping you select the right technology: targeted improvement, support for onboarding, and continuous training.

Targeted Improvement

We guide you on how to identify, analyze and interpret key metrics, so you can make precise, effective improvements.

Support for Onboarding

When your CSRs are well-trained in the technology, they are able to deliver better customer service that improves satisfaction and your metrics.

Continuous Training

Training is an on-going effort, and we are here to provide you with new agent training through monthly online seminars, as well as one-on-one training when needed.

The end result? Better customer satisfaction

When you have better data, better training, and better queuing, you will reduce wait times, dropped calls and other service issues.


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Not A ShoreTel/Mitel User?

No problem! Packet Fusion is also partner to these enterprise communications tools vendors:

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Some of the Los Angeles Area Businesses We’ve Helped


Packet Fusion is proud to support organizations that support their local communities, so when Neighborhood Housing Services of Los Angeles County approached Packet Fusion to help them implement a ShoreTel phone system, were honored to help.

Since that first phone system installation in 2012, Packet Fusion has become a trusted provider for NHS of Los Angeles County’s communication needs.

We’ve installed additional phone hardware, a voice conferencing solution, and we’ve become their ShoreTel Service Provider.

Packet Fusion is proud to be able to help NHS of Los Angeles County help the people of Los Angeles.

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