San Jose CA Cloud Contact Center Solutions
Austin TX Contact Center Solutions
Our contact center experts can help you implement the right solution for you—we’ve been a leading provider of contact center solutions to businesses in Austin TX for 20 years.
Your contact center solution is just as important as having well-trained customer service representatives (CSRs). Improving key performance indicators is easier when you put the right tools in the hands of CSRs, supervisors, and managers. Making the right strategic technology decision is central to assessing your agents’ KPIs as well as the overall health of your Austin call center.
Packet Fusion is the leading Austin Contact Center Solution Provider
Whether you want to improve call routing or increase your company’s channels of communication, Packet Fusion can help you select the best technology for your needs.
Our goal is to empower you to serve your clients. Our team becomes a part of your team, and our goals are your goals—to make your customers happy. We are able to do this through three key capabilities that go beyond merely helping you select the right technology: targeted improvement, support for onboarding, and continuous training.
We guide you on how to identify, analyze and interpret key metrics, so you can make precise, effective improvements.
Support for Onboarding
When your CSRs are well-trained in the technology, they are able to deliver better customer service that improves satisfaction and your metrics.
Training is an on-going effort, and we are here to provide you with new agent training through monthly online seminars, as well as one-on-one training when needed.
The end result? Better customer satisfaction
When you have better data, better training, and better queuing, you will reduce wait times, dropped calls and other service issues.
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Not A ShoreTel/Mitel User?
No problem! Packet Fusion is also partner to these enterprise communications tools vendors: