Our contact center experts can help you implement the right solution for you—we’ve been a leading provider of contact center solutions to businesses in San Jose CA for 20 years.

Your contact center solution is just as important as having well-trained customer service representatives (CSRs). Improving key performance indicators is easier when you put the right tools in the hands of CSRs, supervisors, and managers. Making the right strategic technology decision is central to assessing your agents’ KPIs as well as the overall health of your San Jose CA call center.

We guide you on how to identify, analyze and interpret key metrics, so you can make precise, effective improvements.

When your CSRs are well-trained in the technology, they are able to deliver better customer service that improves satisfaction and your metrics.

Training is an on-going effort, and we are here to provide you with new agent training through monthly online seminars, as well as one-on-one training when needed.

When you have better data, better training, and better queuing, you will reduce wait times, dropped calls and other service issues.