Get the latest news on ShoreTel / Mitel MiVoice licensing, price changes, software updates, end-of-life notifications, and support options here!
MiVoice End of Life 2029
Mitel annouced the End-of-Life of the ShoreTel/MiVoice Connect (premise PBX) for the end of 2029. Mitel moved up the End-of-Development from 2029 to 2025, announcing no additional OS updates, patches, or security updates after Dec. 31, 2025. MiVoice Connect will be supported in a maintenance-only mode through Dec. 2029.
Mitel MiVoice
Latest Update
MiVoice Connect (ShoreTel Heritage) ‘s end of life is planned for December 2029. The timeline below indicates the currently projected milestones.
Of note, support for Windows Server 2022 is now scheduled to be included in an added release of MiVoice Connect, R20.0 SP2, slated for release in the first quarter 2025. All feature development is still on track to be discontinued in December of 2025.
Mitel End-of-Life Milestones
Below is a detailed overview of Mitel’s lifecycle timeline for the MiVoice Connect platform:
Zoom
Better Together
Mitel and Zoom have announced a strategic partnership to deliver differentiated AI-first hybrid communication and collaboration solution for enterprises.
Click to read more about Zoom’s announcement here.
As part of this partnership, Zoom Phone support for Mitel IP6900 series and IP400 series handsets is currently being developed, simplifying the migration process, expanding features and capabilities of existing hardware, and ensuring a smooth and seamless transition.
Reach out to us to learn more about taking advantage of this partnership or learning more about potential Mitel/Zoom integration.
End of Life
MiVCR (Oaisys)
MiVCR (the call recording application formerly known as Oaisys) is end-of-life, and Mitel will officially discontinue support effective June 30, 2024. Alternative options are available in Mitel’s latest call recording platform. MiVCR will continue functioning; however, a Mitel support-provided patch must be applied before June 30, 2024.
Licensing Changes
VMWare
VMware has been acquired by a technology firm called Broadcom, Inc. With this acquisition comes a complete revamp of VMware’s license structure. The product options we knew before with their perpetual license model have all been retired in favor of a subscription model. This means that several ‘evaluation’ and ‘free’ product lines that are commonly used by our clients are no longer available or supported by VMware. These changes will take effect immediately and impact your VMware product’s next software assurance renewal, including vSphere (ESXi), Hypervisor, and vCenter.
Important Alert
Windows Service Alert (WIN2012)
It has come to our attention that if you maintain a pattern of installing Microsoft Windows Updates/Patches beyond the recommended Mitel test compatibility with the current build on your ShoreTel/Mitel HQ and DVS servers, there are important considerations to be aware of.
References:
- Reference Windows update KB5036896: https://support.microsoft.com/en-us/topic/april-9-2024-kb5036896-os-build-17763-5696-efb580f1-2ce4-4695-b76c-d2068a00fb92
- Reference Windows update KB5036899: https://support.microsoft.com/en-us/topic/april-9-2024-kb5036899-os-build-14393-6897-6a0b7cdd-dd67-4ef8-8c38-8a936b2f952c
- Engineering ticket MiVC-6310 has been opened for this issue.
After the April 9th Windows updates (KB5036896 Win2019 and KB5036899 Win 2016) are applied, Several services will not start on HQ/DVS.
The following services will not start on HQ & DVS servers:
- EmVmsync
- CSIS VM server
- Shoretel Soft Telephony switch
- Shoreware Voicemail Message Server
- Shoreware Voicemail Port manager
- Shoreware WG server
End of Life
Advanced Applications
Several of Mitel’s legacy Advanced Applications are being retired. Support ended March 1, 2024.
The following applications are no longer supported and are unavailable to download or purchase:
The following applications are still supported:
Contact Us
Packet Fusion’s mission is to help our clients make the best-informed technology decisions. While we remain committed to supporting your current Mitel products, a cloud migration strategy should be top of mind. Reach out today, and let’s discuss your options.