Packet Fusion Announces Its IT Advisory Practice: Empowering Businesses to Accelerate Business Outcomes
PACKET FUSION, a leading Value-Added Reseller of unified communication, officially announces its IT Advisory practice,…
Recently 8×8, one of our leading unified cloud communications as a service (UCaaS) platform partners, and Genesys announced a product integration of 8×8 Work with Genesys Cloud CX, one of our recommended cloud customer experience/contact center solutions. With the new integration, organizations can align agents and the appropriate subject matter experts to quickly collaborate for better customer outcomes.
Eliminate Departmental and System Barriers
In the digital workplace today, nearly every employee has a role in customer experience (CX), making it more important than ever to eliminate barriers between departments and systems. Connecting teams across the enterprise enables customers and employees to engage more fluidly, improving loyalty on both fronts.
Integration Brings Unification, Security, and Efficiency
With the combination of 8×8 Work’s enterprise voice, video meetings, and team chat capabilities and the Genesys Cloud CX platform, organizations can unify employee communication and collaboration needs across voice and digital channels for the entire enterprise. The integration provides:
To learn how the combination of 8×8 Work and Genesys Cloud CX can benefit your organization’s contact center, contact us today.