Genesys PureConnect End of Life – Important Information

Genesys PureConnect End of Life – Important Information

Genesys recently announced the end of life of its PureConnect products. Though Genesys will support current customers until mid-2025, product enhancements and expansion will be limited and end after 2023. We understand that you may rely on PureConnect today to deliver exceptional customer experiences, so the time is now to start planning for the change.

We Recommend Moving from Genesys PureConnect to Genesys Cloud CX

The good news is that cloud-based technology makes it possible to not only keep pace with changes like these but also stay ahead of customer expectations. And fortunately, there’s an excellent path from Genesys PureConnect to Genesys Cloud CX. 

Quickly Deploy Services to Enhance Customer Experience

By moving to Genesys Cloud CX, you’re investing in a foundation to adapt to your ever-changing business environment and deliver great experiences for customers and employees with quick-to-deploy services. Making the change now with help from Packet Fusion will allow you to take full advantage of new capabilities and prevent a scramble when the end of life happens.

Get Started with Expert Guidance and One Year FREE

As your Trusted Provider and partner, together with Genesys, Packet Fusion has the tools, expertise, and programs to help you quickly migrate your contact center and communications to Genesys Cloud CX with no downtime. And, as an incentive, you can even try Genesys Cloud CX for FREE for up to 12 months before you decide on a permanent move.

Ready to discuss a move to the cloud? We encourage you to explore migration strategies with us today. Contact us to learn more about exceeding your already exceptional customer experiences and accelerating your business with a move to Genesys Cloud CX or other leading contact center as a service (CCaaS) solution.