UCaaS for Education Case Study: Archbishop Riordan High School

March 15, 2025
Uncategorized

Case Study:

How Archbishop Riordan High School Transformed Communication with Packet Fusion & Zoom

Overview

Client: Archbishop Riordan High School

Industry: Education

Business Size: Medium

Headquarters: San Francisco, CA

Founded: 1949

Tech: Unified Communications as a Service (UCaaS)

Archbishop Riordan High School: Tradition, Community, and Excellence

Founded in 1949, Archbishop Riordan High School is a Catholic college prep school in San Francisco, rooted in the Marianist tradition of faith, service, and community. Known for its diverse and inclusive student body, Riordan fosters a family-like environment where students are encouraged to grow academically, spiritually, and socially. With a strong college-prep curriculum, innovative programs, and a vibrant campus life, Riordan prepares students to lead with confidence and integrity.

The Challenge

Riordan’s previous phone system wasn’t failing—but their vendor relationship was and they were looking for the perfect UCaaS for education implementation. Pricing lacked transparency, contract terms were rigid, and unnecessary add-ons were pushed to maintain costs. After evaluating their options, Riordan chose Zoom Phone.

The real challenge? They needed to move fast. While a typical Zoom installation takes 6-8 weeks, Riordan had a much tighter timeline. Zoom knew Packet Fusion could deliver. Unlike other providers that take 1-2 months just to kick off a project, Packet Fusion can start within a week of contract signing and complete most implementations in 4-6 weeks. With speed and efficiency as top priorities, Packet Fusion ensured a seamless, accelerated rollout that met Riordan’s urgent needs.

Their goals were clear:

Reliable communication without vendor frustrations
Cost savings without sacrificing features
A seamless transition that wouldn’t disrupt school operations

The Solution

We worked closely with Riordan’s IT team to fast-track their migration to Zoom Phone, ensuring a clear roadmap, accelerated timeline, and seamless rollout. The perfect partnership to create a world class UCaaS for education implementation.

While standard implementations can take months to even begin, Packet Fusion had the project up and running within a week of contract signing—delivering results faster than any other provider.

Why Riordan Chose Packet Fusion & Zoom

Unmatched Speed

Packet Fusion launched the project within a week and completed the transition in just 4-6 weeks.

Honest, Transparent Communication

No surprises, no delays—just a smooth process from start to finish.

Seamless Transition

Faculty and staff were fully trained before go-live, minimizing disruptions.

Significant Cost Savings

Switching to Zoom reduced costs by 40% while improving functionality.

UCaaS for Education: How Packet Fusion Helped

Our role didn’t stop at installation—we made sure everything worked better than before.

Expert Guidance. We set clear goals, established expectations, and held weekly check-ins to ensure accountability.
Proactive Support. Our Solutions Architect worked closely with Riordan’s IT team to ensure a smooth, customized deployment.
Training & Preparation. Staff received hands-on experience before the cutover, minimizing the learning curve.
Minimal Post-Go-Live Support Needed. The system was so well implemented that support requests after launch were nearly zero.

What Riordan Had to Say:

“One thing that stood out to me is that I didn’t have to go to Packet Fusion after the cutover. I only had to reach out once. That was night and day compared to our last transition. I still have PTSD from that experience 10 years ago.”

“Working with Packet Fusion was night and day compared to our last experience. We knew what we wanted, and Packet Fusion delivered exactly that.”

John Wu – Director of IT, Archbishop Riordan High School

The Results

With Packet Fusion leading the way in the UCaaS for education implementation, Riordan saw immediate benefits:

More Reliable Communication. Calls were clearer, and the system worked seamlessly.
Flawless Cutover. The transition was so smooth that faculty and staff adjusted immediately.
Delivered 1.5 Months Early. Thanks to precise planning and teamwork.

Cost Savings

A huge financial win without losing any features.

The Takeaway

Archbishop Riordan High School’s journey with Packet Fusion and Zoom highlights the power of expert execution, strong partnerships, and a focus on customer success. When the right technology meets the right team, the results speak for themselves.

Let’s talk about your challenges, options, and pricing. Call 975-701-2020 or complete the form below.