Packet Fusion Announces Its IT Advisory Practice: Empowering Businesses to Accelerate Business Outcomes
PACKET FUSION, a leading Value-Added Reseller of unified communication, officially announces its IT Advisory practice,…
Mitel’s announcement to phase out their ShoreTel/Mitel MiVoice Connect (PBX) platform marks a significant turning point for businesses relying on this system for over two decades. These companies are now at a crossroads, choosing between sticking with MiVoice Connect for as long as it will continue to perform or moving to a new solution. Here’s what you need to know.
Look back at how we got here.
In 2022, Mitel announced the End-of-Life of the ShoreTel/MiVoice Connect (premise PBX) for the end of 2029. We all thought that meant software patches for OS and Security concerns to the end of 2029, but we were wrong.
Mitel recently announced the End-of-Design Support, providing no additional OS updates, patches, or security updates after December 31, 2025.
While Mitel is adhering to the “Letter” of the Agreement by supporting Connect until 2029, we feel they missed the “Spirit” of the Agreement by fundamentally ending support by ending software updates at the end of 2025.
End of Design support fundamentally ends the support of the product in Packet Fusion’s eyes. Essentially, users have two years to come up with a plan to either get their existing system up to date and secure or formulate a plan to move to the cloud.
The “End of Design” announcement for the Mitel MiVoice product typically indicates that the manufacturer, Mitel, will no longer be designing or producing new versions or updates for this specific product line. For users of the Mitel MiVoice systems, this announcement can have several implications:
Some good news: Mitel has committed to the following advancements that we have been asking for a long time:
Remember, the best time to start planning is now.
Always having a reliable partner is crucial to your business operations, especially communication. Packet Fusion has been the #1 Mitel / ShoreTel Partner for 8 out of the last ten years. We support 420 Mitel / ShoreTel customers and have 15 Certified Mitel Engineers on staff to serve you. Packet Fusion is a trusted advisor that can troubleshoot problems and get your system back up and operational in no time.
Watch a 1-minute video on Mitel MVoice support options by CEO Matt Pingatore.
Let Packet Fusion optimize and support your Mitel MiVoice solution.
If you still need to get a couple more years out of your Mitel Connect system, Packet Fusion is here for you and fully committed to providing superior service on the Mitel Connect System. Connect with us to:
Explore the Cloud
We live in an “as a service” world for almost everything, and the communications world is no different. Exploring unified communications (UCaaS) and contact center (CCaaS) platforms that consolidate technology across phone messaging and meetings is worthwhile. No one is more experienced in connecting you to the right enterprise communication solution than Packet Fusion.
Receive a Complimentary ShoreTel/Mitel System Review
Is your Mitel system working the way the manual said it should? Take our no-charge ShoreTel/Mitel system review and improve the performance of your existing phone system. Let us help you assess your needs, create a roadmap to harden your system, or seek a path to the cloud for UCaaS.
Psst >> Curious about the future of Mitel?
If you are interested in reading about an interview between Packet Fusion CEO Matt Pingatore and Mitel CEO Tarun Loomba about the future direction of Mitel, [click here].
About Mitel MiVoice Connect
Mitel MiVoice Connect, previously known as ShoreTel Connect, is a business communications platform offering a range of features for voice, video, and collaboration. It’s designed to meet the needs of modern businesses, providing a unified communications solution. Here are some key aspects of MiVoice Connect:
Packet Fusion is a provider of unified communications solutions and support services, and they are known for offering support for Mitel products, including MiVoice systems. When it comes to Packet Fusion’s support for Mitel systems, here are some key aspects to consider:
For businesses using Mitel products, especially those without extensive in-house IT resources, partnering with a provider like Packet Fusion for support can be beneficial. It ensures that they get the most out of their Mitel communication systems and that any issues are promptly addressed by experts. Click here to learn more about Packet Fusion ShoreTel/Mitel Support.