Solution Case Study: Packet Fusion’s Advisory Services for Grundy County’s Backup Solution

July 31, 2024
Blogs, Client Success Stories, Client Updates, IT Advising

Grundy County

OVERVIEW:

During a routine internal IT assessment, the County’s previous on-premises backup solution, Shadow Protect from ArcServe, was not performing reliably and did not capture all the data it should have. It also had poor support responsiveness, sometimes several weeks between correspondence from the provider. This led the County to explore cloud-based BaaS options to improve reliability and data protection.

PROFILE:

37 VMs/ 15 TB
Point of Contact: Director of I.T.
Solution Type: Backup as a Service
Solution: Quest/Veeam

Spotlight: Backup as a Service

CHALLENGES:

The on-premises backup solution was not performing reliably during the routine internal IT assessment.

The solution, ArcService was not capturing all the data that it should have.

Grundy’s support was less than responsive, and they would sometimes go weeks between correspondence with their provider.

As a result, the County began to search for a replacement solution. They met with 4-5 BaaS providers and received multiple quotes, most of which were higher than the County budget.

SOLUTIONS:

Packet Fusion’s Client Success team helped the County accelerate the process. They vetted the providers to ensure they met County business requirements before client/provider introductions were made, coordinated the provider demonstrations, and handled contract negotiations, which ensured the County was getting the best pricing possible, resulting in cost savings.

“We could have tried to find a backup solution on our own, but Packet Fusion did the hard work for us! They saved Grundy County time and effort and acted as an extension of our team.” – IT Director, County of Grundy

WHY

PACKET FUSION?

Tasking your team with technology evaluations, vendor comparisons, pricing, and contract negotiation is a lot of work. Packet Fusion IT advisory team saved this client countless hours and headaches when finding and implementing next-generation IT solutions. Lean on the Packet Fusion Client Success team to help you navigate your next IT project.

RESULTS:

The new Quest Veeam Backup as a Service (BaaS) solution will ensure the County’s critical data and systems are properly backed up, including using immutable storage to protect against data tampering. This lays the foundation for developing a comprehensive Disaster Recovery plan.

DOWNLOAD THE GRUNDY CASE STUDY

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