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Mitel MiVoice Connect is Reaching its End of Life
Your Mitel Prem System Is at Risk—Are You Ready to Move On?
If your business is still running on Mitel MiVoice Connect, it’s time to acknowledge what’s coming: This system is officially at end-of-life (EOL)—and staying put means taking on real risk with no upside.
We’re not here to sensationalize it. Just look at the facts:
- Development is frozen
- Support costs are rising
- Applications like MiVCR and other “advanced” tools are no longer supported
- And Mitel itself is in Chapter 11 bankruptcy
You’re paying more for less reliability, fewer updates, and zero innovation.
The Mitel EOL Timeline Is Set—And the Impact Is Growing
Let’s break it down:
- Mitel announced end of life for MiVoice Connect in 2022
- MiVCR and other integrations have been phased out
- Major security vulnerabilities have gone unpatched
- The company’s 2025 bankruptcy confirms what we’ve all seen: there is no future roadmap
If you’ve seen your support bills go up while your functionality goes down, you’re not alone.
Staying on Prem Is the Expensive Option
Here’s what staying with Mitel Prem is really costing you:
- Outdated infrastructure that limits flexibility and collaboration
- Hidden costs in patchwork support, outdated hardware, and user workarounds
- No digital transformation—and competitors who are already ahead
- Security risk from unsupported software
- Employee engagement issues—especially in hybrid work environments
Plus, let’s talk hardware. The phones, switches, and appliances that power MiVoice Connect are aging fast—and many are no longer manufactured. Replacements are getting harder to find, support windows are closing, and costs for even basic parts are rising. If something breaks, you may be out of options.
The cost of doing nothing is stacking up. It’s just not obvious on the surface.
Thousands Have Already Made the Move—Here’s What Worked
Organizations like Archbishop Riordan High School, GIA, and Topaz made the switch to modern UCaaS platforms like Zoom and RingCentral. What made their transitions successful?
- They didn’t wait until something broke
- They had a strategy
- And they partnered with someone who knows Mitel systems inside and out
How Packet Fusion Can Help
We’ve supported ShoreTel and Mitel since the beginning. We know what you’re working with—and we know how to get you off it cleanly.
With CloudConnect, we handle:
Vendor selection
(Zoom, RingCentral, etc.)
Full project planning
and implementation
User training
and support after go-live
Long-term strategy
not just at cutover
Not Sure If You’re Ready?
Start with a Mitel Health Check
If you’re unsure whether now is the time to move, start with clarity.
Our free Mitel HealthCheck gives you a no-obligation system review that helps you understand exactly where you stand—and what’s putting you at risk.
It’s actionable insight with no pressure to buy—just a clear picture of what’s working, what’s not, and where you stand.
Take the first step toward a smarter plan.
Here’s what’s included:
- System Configuration Review – We’ll identify critical components or misconfigurations that may be hurting performance or limiting features you’re already paying for.
- Security Scan – We’ll flag any known vulnerabilities and assess how secure your voice data really is.
- Network Device Audit – We’ll check your setup against industry best practices to spot red flags in your environment.
- Redundancy + Virtualization Check – We’ll show you where you could reduce system load, improve reliability, or build in failover.
- Issue Diagnosis – Whether the root cause is firmware, settings, or your network, we’ll help you find it—fast.
This Isn’t About Panic—It’s About Planning
The truth is simple: MiVoice Connect is going away. And while the system may still be running, it’s running on borrowed time.
Start planning now—while you still have options to find out what Life After Prem looks like for your organization and how real life migrations worked.
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