Recently 8x8, one of our leading unified cloud communications as a service (UCaaS) platform partners, and Genesys announced a product integration of 8x8 Work with Genesys Cloud CX, one of our recommended cloud customer experience/contact center solutions. With the new…
Genesys PureConnect End of Life - Important Information Genesys recently announced the end of life of its PureConnect products. Though Genesys will support current customers until mid-2025, product enhancements and expansion will be limited and end after 2023. We understand…
We knew it was going to happen someday, and now we know (approximately) when. Mitel has announced that the MiVoice Connect product will be phased out by the end of the decade. That may sound like a lot of time,…
In a piece entitled, “Capitalizing on the Cloud Opportunity,” Packet Fusion is the featured partner in RingCentral’s Partner Spotlight Series. It shares how Packet Fusion is helping customers to transition to fully cloud-based communications through our Mitel-RingCentral partnership. Recently, RingCentral…
NICE: The Transformational Role of AI in the Contact Center Did you miss the interesting discussion with NICE regarding The Growing Role of AI in CCaaS and How It Can Transform Your Business? Or would you like to watch it…
