How AI Is Changing Customer Conversations — and the IT Stack Behind Them
Your next IT consolidation project may already be sitting inside Zoom.
The New Economics of an AI-Powered Customer Experience
AI is changing more than the customer conversation. It’s changing the math behind it.
From AI to Execution: 5 Priorities for Modern Communications and CX
Communications and customer experience teams are not short on new ideas, new platforms, or new promises. Every week seems to bring a new feature, a new AI claim, or a new argument for why one more tool is supposed to…
AI Communications for Local Government
Local governments do not have an AI problem. They have an access problem.
Avoiding Cloud Migration Pitfalls: Why Projects Fail and How to Succeed
Migrating to the cloud should be a game-changer, unlocking efficiency, scalability, and cost savings. But too often, cloud projects stall, go over budget, or fail altogether. At Packet Fusion, we’ve seen the pitfalls firsthand—and we know how to help organizations…
What is a Tech Strategist, and How Do They Differ from an MSP?
In today’s rapidly evolving business environment, technology plays a central role in driving success. As organizations seek to harness the power of technology, they often encounter two key players: the Tech Strategist and the Managed Service Provider (MSP). While both…
The Cost, Risk and Benefits of Migrating from UC to the Cloud
In this short video, Packet Fusion CEO Matt Pingatore breaks down the cost of moving your on-premises voice system to the cloud too soon, along with real examples of what to consider before you migrate to a UCaaS system and…