In today’s rapidly evolving business environment, technology plays a central role in driving success. As…
Frequently Asked Questions (FAQ) l Mitel MiCloud Connect
Effective July 1st, 2024, RingCentral purchased Mitel MiCloud Connect, and they will own all delivery and service going forward.

With a forward-looking perspective, Packet Fusion addresses the impending end of life (EOL) for Mitel MiCloud Connect, how this new relationship with RingCentral impacts Mitel users, migration incentives, and other essential questions.
Mitel MiCloud Connect – Frequently Asked Questions (FAQ)
Q:
Is the RingCentral purchase of Mitel MiCloud Connect good or bad for MiCloud users?
A:
This is excellent news for Mitel MiCloud Connect customers. You now have time to continue to use your Mitel solution or plan to transition to a cloud platform.
RingCentral will continue to provide:
- 480/485 and 6900 phones integration to Ring’s MVP
- Early Termination Fees
- Database Conversion Tools
- Competitive Pricing
Q:
How can RingCentral service Mitel MiCloud users?
A:
RingCentral will now employ 100+ Mitel cloud employees to support this platform. To further Mitel’s strategy of divesting itself of the legacy ShoreTel platforms and dedicating itself to the premise/hybrid cloud market, Mitel has sold 100% of MiCloud Connect to RingCentral.
Q:
How much time will it take to migrate to RingCentral?
A:
The time it takes to migrate to a new UCaaS system hinges on two primary factors:
Firstly, the migration period presents an opportune moment to assess the potential of a more sophisticated system to enhance your operations. Engaging with an experienced solution provider, such as Packet Fusion, enables you to delve into the capabilities of advanced unified communication systems that can serve your immediate needs and support your organization’s growth in the long term.
Secondly, you can expedite the migration process by partnering with a provider adept at swiftly replicating your current setup, transferring your database, and minimizing downtime, ensuring a smooth and rapid transition. The timeline for most UCaaS migrations ranges from 30 to 45 days at a minimum, varying with the project’s size and complexity.
Q:
What are the incentives for moving to RingCentral MVP?
A:
There are some very attractive incentives for Mitel MiCloud Connect customers to move to RingCentral. A dedicated migration toolkit helps map and automate data transfer from Mitel to RingCentral, and your existing desk phones are compatible with the RingCentral platform. Beyond the benefits of RingCentral’s acclaimed platform, the cost per user is less than what you have been paying for your MiCloud solution.

Wondering what RingCentral has to offer you? More than you might think! >>Download a comprehensive Mitel to RingCentral migration overview. (Pay close attention to pages 8-9.)
Q:
What is Packet Fusion’s approach to helping us evaluate our UCaaS options?
A:
Packet Fusion has successfully facilitated the transition of 83 businesses from Mitel to RingCentral. Our approach follows a 4-step method to get you exactly what you want today and what you will need to accelerate and meet your business goals tomorrow. Here’s how it works:
- Evaluate Your Business, Infrastructure, and UCaaS Needs. We start by looking at what you have and where we can streamline your processes, technology, and costs to uncover areas for improvement that will bring immediate value to your organization.
- Create a Criteria for Evaluating Your UCaaS Options. We gather input from all areas of your organization. Packet Fusion’s team will outline functionality and feature requirements so that your team can make an educated decision. Our detailed reporting gives your C-level executives the information they need for proper executive function and financial evaluation.
- Act as your Cloud Liaison. Cloud contracts can be difficult to interpret, especially when dealing with multiple vendors and carrier services. We act as the liaison between you and your UCaaS provider to negotiate prices and secure the best terms and SLAs to ensure you get optimal pricing and transparency.
- Provide Comprehensive Implementation & Continuous Support. Our expertise in a wide range of technologies and platforms ensures a seamless setup and integration process. For each account, we assign a dedicated Client Success Manager, Solution Architect, and Project Manager to ensure not only successful implementation but also continuous technical support and executive management during the entire journey.

Ready to take the next step?
Your work environment has evolved significantly since you acquired your Mitel MiCloud Connect system. Allow Packet Fusion to perform a COMPLIMENTARY NEEDS ANALYSIS to assess your current situation and tailor a solution that meets your needs.