Genesys recently announced that its entire line of PureConnect products is going End of Life, including PureConnect On-Premise, PureConnect Subscription, and PureConnect Cloud. It’s important for you to act now to move to a new contact center solution before it’s…
In response to global market pricing pressures and industry shifts, effective October 1, 2022, Mitel will increase prices by 25% on cloud services upon your contract renewal date. Adjustments in pricing will apply to Profiles, Services such as Fax and…
Recently Mitel released MiVoice Connect 19.3, with a significant number of changes, including: Teleworker capabilities for the 6900 series phone The Connect Client has been upgraded to the latest Chromium version Outlook voicemail add-in has been deprecated and it is…
Thrive is a leading provider of outsourced IT Infrastructure, delivering comprehensive managed services and unmatched expertise to drive secure digital transformation. Thrive’s unique combination of industry experts, automated technology platform, and access to the latest Cloud technologies and advanced cybersecurity…
Recently 8x8, one of our leading unified cloud communications as a service (UCaaS) platform partners, and Genesys announced a product integration of 8x8 Work with Genesys Cloud CX, one of our recommended cloud customer experience/contact center solutions. With the new…
Google Chrome OS recently launched a new Chrome Enterprise Recommended (CER) program for contact centers. In partnership with Intelisys, Packet Fusion is a participating enablement partner, working with many of the top Contact Center as a Service (CCaaS) providers to…
We knew it was going to happen someday, and now we know (approximately) when. Mitel has announced that the MiVoice Connect product will be phased out by the end of the decade. That may sound like a lot of time,…
NICE: The Transformational Role of AI in the Contact Center Did you miss the interesting discussion with NICE regarding The Growing Role of AI in CCaaS and How It Can Transform Your Business? Or would you like to watch it…
