Mitel MiVoice Connect – What if we wait and do nothing?

Mitel recently moved up its End-of-Development for ShoreTel & Mitel MiVoice Connect users from 2029 to 2025, announcing no additional OS updates, patches, or security updates after December 31, 2025. MiVoice Connect will be supported in a maintenance-only mode through Dec 2029.

How long will your ShoreTel/Mitel MiVoice Connect system continue to work? What are the risks? Watch this short video explainer to find out. 

Packet Fusion is here to help you assess your needs, create a roadmap to harden your system, or seek a path to the cloud. Find a support option that fits your needs.

Read our most comprehensive blog titled: Mitel (ShoreTel) MiVoice Connect End of Life

The relationship between Mitel and RingCentral has evolved into a strategic partnership where RingCentral has become Mitel’s exclusive UCaaS (Unified Communications as a Service) partner. This partnership, announced in 2021, was aimed at leveraging RingCentral’s proven track record and its position as the #1 UCaaS provider by Gartner and other industry analysts. RingCentral’s Message Video Phone (MVP) solution has been adopted as Mitel’s go-forward UCaaS solution as part of this collaboration. This move offers Mitel customers more choices and complements Mitel’s existing UC on-premises, subscription, and private cloud solutions. The partnership also involves RingCentral acquiring differentiated CloudLink technology to enable a unique transition path from on-premises PBX to RingCentral’s MVP cloud platform. Additionally, an investment of $200 million by a Mitel investor group led by affiliates of Searchlight Capital Partners, L.P., was part of the strategic collaboration​​​​​.

Mitel MiVoice is a suite of communication solutions designed by Mitel, a global leader in business communications. It encompasses a range of products and services aimed at enhancing communication for businesses of all sizes, across various industries. The MiVoice portfolio includes on-premises, cloud, and hybrid communication solutions, enabling organizations to choose the deployment model that best fits their needs.

Key components of the MiVoice suite include:

1. MiVoice Business: An on-premises business communication platform that integrates voice, video, messaging, mobility, and collaboration features. It’s designed to meet the needs of small to large organizations, providing a scalable solution that supports from a few users to thousands.
2. MiVoice Office: Targeted at small and medium businesses, MiVoice Office offers a cost-effective solution for integrating voice, email, and conferencing capabilities. It supports a variety of endpoints, including IP phones, digital phones, and softphones, facilitating flexible communication options.
3. MiVoice Connect: Previously known as ShoreTel, MiVoice Connect is an on-premises solution that offers a user-friendly interface and seamless integration with various business applications. It’s designed for ease of use and simplicity, providing a comprehensive communication solution without the complexity often associated with enterprise systems.
4. MiVoice MX-ONE: Aimed at large enterprises, the MX-ONE is a unified communication solution that extends enterprise communication services to any device, anywhere. It’s scalable and flexible, designed to support complex communication needs across multiple locations and countries.
5. Cloud Solutions: Mitel also offers cloud-based communication solutions under the MiVoice brand, catering to businesses looking for the agility and cost-effectiveness of cloud services. These solutions offer the benefits of UCaaS (Unified Communications as a Service), providing flexibility and scalability without the need for extensive on-premises infrastructure.

Overall, the Mitel MiVoice suite is focused on improving business communications through a blend of advanced features, flexibility, and scalability, supporting the evolving needs of modern organizations.

About Packet Fusion:

Packet Fusion offers a comprehensive range of voice solutions, focusing on enhancing both internal and external communications for businesses. Their services include consolidating voice calls, messaging, video conferencing, and team collaboration into a single platform. Packet Fusion has successfully designed and implemented over 420 Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) solutions, supported by an award-winning program and 15 certified engineers on staff​​.

Initially starting with voice-based business telecommunications solutions, Packet Fusion has evolved over the past 20 years into a cloud advisory firm. This evolution has allowed them to assist businesses in becoming more agile and controlling costs in today’s ever-changing market. Their expertise now spans UCaaS, contact centers, SD-WAN, and security solutions, among others​​.

For businesses looking to optimize their communications infrastructure, Packet Fusion provides a valuable resource with its experienced team and comprehensive service offerings.