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Mitel MiVoice Connect – What if we wait and do nothing?

Mitel recently moved up its End-of-Development for ShoreTel & Mitel MiVoice Connect users from 2029 to 2025, announcing no additional OS updates, patches, or security updates after December 31, 2025. MiVoice Connect will be supported in a maintenance-only mode through Dec 2029.

What if you wait or choose not to do anything?

How long will your ShoreTel/Mitel MiVoice Connect system continue to work? What are the risks? Watch this short video explainer to find out. 

Support Options for Mitel MiVoice Connect

Packet Fusion is here to help you assess your needs, create a roadmap to harden your system, or seek a path to the cloud. Find a support option that fits your needs.

Option 1:

Let Packet Fusion Support You

Still need to get a couple more years out of your Mitel Connect system? Let us help. We recently doubled down our efforts to support MiVoice Connect. With 15 certified Mitel engineers, we are the premier support vendor of Mitel in the country.

Option 2:

Explore the Cloud

Packet Fusion’s UCaaS migration services deliver a path to the cloud with the right vendor at the right price point to fit your budget. Having migrated over 420 UC systems to the cloud, we have the experience to reach your goals successfully.

Option 3:

Complimentary System Review

Is your ShoreTel/Mitel system working the way the manual said it should? Take our complementary ShoreTel/Mitel system review and let Packet Fusion assess how your system is performing and where it can be optimized.


Incentives to Move to RingCentral

Wondering what RingCentral has to offer Mitel users? More than you think! Keep your handsets as well as a seamless migration accelerator toolkit, making it easier than ever to migrate to the cloud.

Want to learn more about the details and background of the Mitel-RingCentral relationship?

Read our most comprehensive blog titled: Mitel (ShoreTel) MiVoice Connect End of Life

The relationship between Mitel and RingCentral has evolved into a strategic partnership where RingCentral has become Mitel’s exclusive UCaaS (Unified Communications as a Service) partner. This partnership, announced in 2021, was aimed at leveraging RingCentral’s proven track record and its position as the #1 UCaaS provider by Gartner and other industry analysts. RingCentral’s Message Video Phone (MVP) solution has been adopted as Mitel’s go-forward UCaaS solution as part of this collaboration. This move offers Mitel customers more choices and complements Mitel’s existing UC on-premises, subscription, and private cloud solutions. The partnership also involves RingCentral acquiring differentiated CloudLink technology to enable a unique transition path from on-premises PBX to RingCentral’s MVP cloud platform. Additionally, an investment of $200 million by a Mitel investor group led by affiliates of Searchlight Capital Partners, L.P., was part of the strategic collaboration​​​​​.

Mitel MiVoice is a suite of communication solutions designed by Mitel, a global leader in business communications. It encompasses a range of products and services aimed at enhancing communication for businesses of all sizes, across various industries. The MiVoice portfolio includes on-premises, cloud, and hybrid communication solutions, enabling organizations to choose the deployment model that best fits their needs.

Key components of the MiVoice suite include:

  1. MiVoice Business: An on-premises business communication platform that integrates voice, video, messaging, mobility, and collaboration features. It’s designed to meet the needs of small to large organizations, providing a scalable solution that supports from a few users to thousands.
  2. MiVoice Office: Targeted at small and medium businesses, MiVoice Office offers a cost-effective solution for integrating voice, email, and conferencing capabilities. It supports a variety of endpoints, including IP phones, digital phones, and softphones, facilitating flexible communication options.
  3. MiVoice Connect: Previously known as ShoreTel, MiVoice Connect is an on-premises solution that offers a user-friendly interface and seamless integration with various business applications. It’s designed for ease of use and simplicity, providing a comprehensive communication solution without the complexity often associated with enterprise systems.
  4. MiVoice MX-ONE: Aimed at large enterprises, the MX-ONE is a unified communication solution that extends enterprise communication services to any device, anywhere. It’s scalable and flexible, designed to support complex communication needs across multiple locations and countries.
  5. Cloud Solutions: Mitel also offers cloud-based communication solutions under the MiVoice brand, catering to businesses looking for the agility and cost-effectiveness of cloud services. These solutions offer the benefits of UCaaS (Unified Communications as a Service), providing flexibility and scalability without the need for extensive on-premises infrastructure.

Overall, the Mitel MiVoice suite is focused on improving business communications through a blend of advanced features, flexibility, and scalability, supporting the evolving needs of modern organizations.

About Packet Fusion:

Packet Fusion offers a comprehensive range of voice solutions, focusing on enhancing both internal and external communications for businesses. Their services include consolidating voice calls, messaging, video conferencing, and team collaboration into a single platform. Packet Fusion has successfully designed and implemented over 420 Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) solutions, supported by an award-winning program and 15 certified engineers on staff​​.

Initially starting with voice-based business telecommunications solutions, Packet Fusion has evolved over the past 20 years into a cloud advisory firm. This evolution has allowed them to assist businesses in becoming more agile and controlling costs in today’s ever-changing market. Their expertise now spans UCaaS, contact centers, SD-WAN, and security solutions, among others​​.

For businesses looking to optimize their communications infrastructure, Packet Fusion provides a valuable resource with its experienced team and comprehensive service offerings.

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