Communications and customer experience teams are not short on new ideas, new platforms, or new promises. Every week seems to bring a new feature, a new AI claim, or a new argument for why one more tool is supposed to…
Local governments do not have an AI problem. They have an access problem.
In this short video, Packet Fusion CEO Matt Pingatore breaks down the cost of moving your on-premises voice system to the cloud too soon, along with real examples of what to consider before you migrate to a UCaaS system and…
Effective July 1st, 2024, RingCentral purchased Mitel MiCloud Connect, and they will own all delivery and service going forward.
Why bother migrating a phone system to the cloud that has cost your team handsomely to build and support? You’ve got to have real, tangible “you can take that to the bank” reasons to consider replacing your phone system. What…
Why Do You Need an IT Advisor? In today's fast-paced and ever-changing digital landscape, having a technology advisor can prove to be a game-changing advantage. A reputable advisory team can help you navigate the complex world of cloud technology, keeping…
The latest and greatest entrant to the growing CCaaS field is Zoom, with its simply named Zoom Contact Center. An omnichannel contact center solution that’s optimized for video, Zoom ticks the most compelling and obvious choice box first: it’s integrated…
