Your customer's expectations are rising, employees need seamless collaboration regardless of location, and your data is increasingly challenging to manage and leverage. According to The Boston Consulting Group (BCG), 80% of companies plan to accelerate their companies' ability to utilize…
Packet Fusion CEO, Matt Pingatore recently had the pleasure of dining with the CEO of Mitel, Tarun Loomba. Tarun has been my Executive Sponsor at Mitel for 4 years now, and we try to meet twice a year to catch…
Mitel enters exclusive negotiations with Atos to acquire its unified communications & collaboration business (unify), significantly expanding global UC footprint and customer base Transaction would strengthen Mitel’s position in multiple geographies and segments while reinforcing the company’s commitment to delivering choice and…
Zoom Contact Center, the first omnichannel contact center platform optimized for video, elevates customer service experience through video. Zoom Contact Center supports a robust suite of channels, including voice and video, with SMS and web chat in beta for an…
You’re Providing a Customer Experience - But What Kind? Whether you sell a product, have a chain of stores, run a factory, or offer services, you’re already providing a customer experience (CX). Giving your end users the best possible CX…
All too many companies assume the security of their systems and data are adequate until they’re hit with an attack, and by then, it’s too late. The results can be devastating. According to the National Cyber Security Alliance, 60% of…
As a business leader, you know you want customer satisfaction. And, in this complex, ever changing world, you may not know how to get it. One thing is for certain, employee satisfaction leads to customer satisfaction. It makes sense when…
Packet Fusion’s CEO Matt Pingatore has an article in January’s Contact Center Pipeline online magazine, entitled ‘Why Your Customer Service S***S: And Solutions - Customers are rightfully demanding excellent service. Here’s how to deliver it.’ Matt shares how today’s businesses…